What are your office hours and when can I get in touch?
Our office is open Monday to Friday, 9:00am to 5:30pm, and Saturday 9:00am to 4:00pm. You can call, message, or email us anytime during these hours.
Can I leave a message if you’re closed?
Yes – if you contact us outside of office hours, just leave a message or send an email and we’ll get back to you the next working day.
What happens after I book a job?
Once you’re booked in, you’ll receive a confirmation and an email the day before with your arrival window. Our engineer will arrive on time, ready to get the job done with as little disruption as possible.
Will the engineer leave everything tidy?
Yes – we take pride in leaving your home or business clean and tidy. We even take our boots off at the door, because little things like that matter to us (and to our customers).
Do your installations come with a guarantee?
Yes – all our installations come with a 12-month guarantee covering both parts and workmanship, giving you complete peace of mind.
What if I have a problem after the job’s finished?
We get that technology takes a bit of getting used to. If you need help or something’s not right, we’re always here to assist – just give us a call.
Do you offer free quotes?
Yes – we offer free, no-pressure quotes. We’ll assess your needs properly and give you honest advice so you can decide what’s right for you.
How do I pay for my installation?
We accept card, cash or bank transfer. You’ll receive an invoice by email with the option to pay securely online by card.